AboutOKUMA AMERICA CORPORATION
At Okuma, we’re committed to continually investing in technologies, solutions, and services to help our customers succeed. We’ve invested in our expansive parts and machine inventory, developed an industry-leading warranty program, and introduced automation solutions to make your manufacturing easier, all while continuing to innovate and offer cutting-edge machine tools and technologies. Because we know what it takes to help our customers grow and thrive.
OUR BUSINESS IS BUILT ON RELATIONSHIPS
At Okuma, we have a long and storied history of innovation, one where we continuously seek to improve the quality of our machines’ construction, the breadth of our offerings, and the strength of our technology. However, we didn’t become the global leader in CNC machine tools just through the products we offer. Much of our success comes from a steadfast belief in offering an exceptional customer experience, which is reinforced by our mission to passionately pursue a customer for life.
Whether you’re a small shop looking to expand with your first Okuma or an established manufacturer about to purchase your 20th, we understand that buying one of our machines represents a significant investment. That’s why each machine is backed by a full Okuma Machine and Control Warranty. It’s also backed by the most capable and extensive distributor network spanning all of the Americas. Sure, every Okuma machine is built to stand the test of time. But with our philosophy, the goal is for our relationship with you, the customer, to last even longer.
Our Mission: We passionately pursue a customer for life.
If you’ve owned an Okuma, worked with Okuma, or partnered with Okuma, you know our mission: we passionately pursue a customer for life. While we’re dedicated to the highest level of craftsmanship for every product we make, our mission is informed by the philosophy that there’s an actual human being behind every Okuma machine in use. So when you purchase an Okuma machine, that isn’t the end of our “pursuit.” It’s only the start of it.
Our Vision: Our quest is to foster a dynamic workplace of engaged employees striving to deliver an exceptional customer service experience.
Of course, a mission is only as good as those who are committed to it. That’s why our mission merges seamlessly with our vision of fostering a dynamic workplace of engaged employees striving to deliver an exceptional customer experience. These are more than just words on a website; our employees reflect on the values below, and they’re honored accordingly for acting on them. Our values allow us to keep our commitments to our customers, as well as attract and retain the most talented employees in the industry.
